Process first, tool second
We map how a booking, a lead or an issue enters today: who picks it up, which spreadsheet or WhatsApp thread it gets lost in, how many times the same data gets typed in by hand. At a real estate agency, an aesthetic clinic or a multi-location restaurant, that map usually surfaces three or four places where time or information leaks — that's where we design the minimum automation that solves the problem, not a new platform to learn.