02Private health
No appointment falls through
Private aesthetic & dental clinic group — Marbella
The problem
Bookings ran through the phone. Confirmations slipped, reminders didn't exist, and no-shows were quietly eating into the schedule — while patient records lived in three different systems across locations.
- Without automatic reminders, no-shows cost you directly at the till.
- The first digital impression carries as much weight as the in-person visit.
The solution
A booking and patient portal with automated confirmation and reminder flows over WhatsApp and SMS, a calendar synced across every location, and a single daily-agenda dashboard for staff.
The architecture
A booking engine sits behind a synced multi-location calendar service, triggering an automated reminder pipeline; patients get a self-service portal, staff get a live dashboard — both reading from the same source of truth.
-52%
No-show rate
Instant
Booking confirmation (was manual)
3→1
Patient record systems unified