Every handover, no surprises, no paperwork
Luxury car rental company — Marbella
Every handover and return was documented with loose WhatsApp photos and a paper contract. When a questionable scratch showed up, no one had a clear record of the car's condition at handover — and the dispute got settled by whoever argued loudest.
- Without a digital condition record, every damage dispute comes down to one person's word against another's.
- Running a fleet on paper makes it invisible which vehicle is actually available right now.
A digital booking and check-in flow that records vehicle condition with timestamped photos at every handover and return, alongside a real-time fleet dashboard showing what's available, rented or in service.
A booking engine manages the reserved → handed over → returned pipeline for every contract; at each touchpoint, a digital checklist with timestamped photos attaches to the contract, feeding a fleet dashboard that replaces the spreadsheet.