01Real estate
Three inboxes. One flow.
Boutique real estate agency — Costa del Sol
The problem
International buyers were writing in on WhatsApp, the property portal and the contact form — and landing in three different inboxes. By the time an agent replied, the lead was already touring a competitor's development.
- Without automatic follow-up, sales staff and owners lose visibility of the process.
- A digital presence below the product itself filters out the wrong buyer.
The solution
We built a unified intake layer that routes every inquiry, whatever the channel, straight to the right agent in seconds, with an automated first response and a live pipeline view for owners and sales staff alike.
The architecture
A webhook-driven intake service normalizes leads from WhatsApp Business, the website and portal integrations into a single event stream, feeding a real-time CRM built as an internal tool — no manual re-entry, no lost context.
<5 min
Average first response (was 6h+)
+38%
Qualified leads converted to a viewing
100%
Pipeline visibility for owners